Privacy Policy

1. Introduction

RevuIntel ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered analytics platform (the "Platform"), including when you upload CSV files containing customer reviews for processing.

This Privacy Policy applies to all users of RevuIntel, regardless of location. If you do not agree with our policies and practices, please do not use our Platform.

For terms governing your use of RevuIntel, please refer to our Terms of Service.

2. Information We Collect

We collect information in several ways:

2.1 Account Information

When you create an account with RevuIntel, we collect:

• Full name
• Email address
• Billing and payment information
• Company or organization name
• Account preferences and settings

2.2 Uploaded Data

When you use RevuIntel, you may upload CSV files containing customer reviews and related data. This data is processed by our Platform and third-party AI services (as described in Section 4). We collect and process the following, limited to what's necessary to provide the Service:

• CSV file contents you upload
• Metadata about uploaded files (file name, upload date, file size)
• Analysis, reports, and outputs generated from your data

Your uploaded files may contain personal data (such as customer names, email addresses, or other identifiable information). We process such personal data only to the extent necessary to provide the analytical services you've requested, in accordance with applicable data protection laws and our Terms of Service.

2.3 Usage and Analytics Data

We automatically collect information about how you interact with the Platform:

• Features used and frequency of use
• Pages or sections accessed
• Time spent on the Platform
• Search queries and filters applied
• Export and download activity

2.4 Technical Information

We collect technical data to maintain and improve the Platform:

• Device type and operating system
• Browser type and version
• IP address (Some technical information may constitute personal data under applicable laws)
• Internet service provider (ISP)
• Device identifiers
• Access logs and timestamps
• Error logs and diagnostic information
• Performance metrics and system health data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the Platform and deliver the features you request
• Account Management: To create and manage your account, process payments, and send transactional communications
• AI Processing: To send your uploaded data to third-party AI services for analysis and to generate insights and reports, solely as necessary to provide the Service
• Analytics and Improvement: To understand how users interact with the Platform and to develop new features and improvements (using anonymized, aggregated data)
• Security and Compliance: To detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Communication: To respond to your inquiries and provide customer support

4. Third-Party Service Providers

RevuIntel relies on third-party service providers to deliver core functionality. Specifically:

4.1 AI Processing Services

Your uploaded data is transmitted to third-party AI services for processing, analysis, and insight generation, solely to provide the analytical services you've requested. These services:

• Receive your uploaded data in order to perform natural language processing and analytics
• May process data on servers located in the United States and other jurisdictions
• Are bound by data processing agreements that require them to maintain appropriate security and confidentiality

We do not permit our third-party AI service providers to use User Data to train their proprietary or third-party foundation AI models. Our agreements with such providers contractually restrict the use of User Data solely to providing the requested services.

4.2 Cloud Infrastructure Providers

We use third-party cloud infrastructure providers to store, process, and manage data. These providers:

• Host our Platform and store user data
• Provide backup and disaster recovery services
• Implement security controls and monitoring

4.3 Data Processing Agreements

We have executed Data Processing Agreements (or equivalent contractual protections) with all third-party service providers that process personal data on our behalf. These agreements require providers to:

• Process data only as instructed by RevuIntel and solely to provide the Service
• Maintain appropriate security measures
• Respect data subject rights
• Assist with data subject requests
• Delete or return data upon termination of the service relationship
• Not use User Data to train AI models or for any purpose other than providing the Service

You can request information about our specific third-party service providers by contacting us at the address provided in Section 10.

5. Legal Basis for Processing (GDPR)

For users in the European Union and other jurisdictions with similar requirements, we process personal data based on the following legal bases:

• Contract: Processing necessary to provide the Platform and fulfill our obligations under our Terms of Service
• Legitimate Interests: Processing necessary for security, fraud prevention, analytics, and service improvement
• Legal Obligation: Processing required by law or regulation
• Consent: Where you have provided explicit consent for specific processing activities

6. Data Retention and Deletion

6.1 Retention Periods

We retain information for as long as necessary to provide the Platform and fulfill the purposes outlined in Section 3, unless a longer retention period is required by law.

• Account Information: Retained while your account is active, plus 30 days after account deletion (for backup and legal compliance purposes)
• Uploaded Data: Retained while your account is active. You may request deletion of specific files at any time through the Platform or by contacting us
• Usage and Analytics Data: Retained for up to 12 months in identifiable form; aggregated data may be retained longer
• Technical Logs: Retained for up to 90 days

6.2 Data Deletion

Upon your request, we will delete your account and associated personal data within 30 days, except where:

• Data must be retained to comply with legal obligations
• Data is necessary for fraud prevention or security
• Data has been aggregated and anonymized
• Backup copies may take up to 90 days to be fully purged from our systems (as permitted by the Terms of Service)

To request deletion of your account and data, contact us using the information in Section 10.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 Rights Under GDPR (EU and EEA Residents)

If you are located in the European Union or European Economic Area, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal exceptions)
• Restrict Processing: Request that we limit how we use your data
• Data Portability: Request your data in a structured, commonly used, machine-readable format
• Object: Object to our processing of your data for certain purposes
• Withdraw Consent: Withdraw consent you have provided for specific processing activities

7.2 Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

• Know: Request what personal information we collect, use, share, and sell
• Delete: Request deletion of personal information collected from you
• Opt-Out: Opt out of the "sale" or "sharing" of your personal information (RevuIntel does not currently sell or share personal information for cross-context behavioral advertising)
• Correct: Request correction of inaccurate personal information
• Limit Use: Request that we limit our use of sensitive personal information

California residents also have the right not to receive discriminatory treatment for exercising their CCPA rights.

7.3 Other Jurisdictions

Residents of other jurisdictions may have similar rights under applicable privacy laws. We will honor requests consistent with applicable law.

7.4 Exercising Your Rights

To exercise any of these rights, contact us using the information in Section 10. We will verify your identity and respond to your request within the timeframes required by applicable law (typically 30-45 days). You may also designate an authorized agent to submit requests on your behalf.

8. Data Security

8.1 Security Measures

We implement comprehensive technical, administrative, and physical security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Role-based access controls and authentication
• Regular security audits and penetration testing
• Employee training on data protection and privacy
• Incident response procedures
• Monitoring and logging of access to sensitive data

8.2 Data Breach Notification

In the event of a confirmed data breach involving your personal information, we will notify affected individuals and relevant regulatory authorities as required by applicable law, typically within 30-72 hours of discovery.

8.3 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

9. International Data Transfers

RevuIntel operates in the United States and may transfer, process, and store your information in the United States and other countries where our service providers operate.

9.1 GDPR Compliance

If you are located in the European Union or other jurisdictions with data protection laws restricting international transfers, we transfer personal data only where:

• Adequate safeguards are in place (such as Standard Contractual Clauses)
• You have consented to the transfer
• The transfer is necessary to perform our contract with you

We rely on Standard Contractual Clauses and other appropriate safeguards to ensure your data receives adequate protection during international transfers.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

We will respond to all inquiries and requests within 30 days, or as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and, if required by law, by providing additional notice (such as via email or prominent notice on the Platform).

Your continued use of RevuIntel after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Additional Information

12.1 Terms of Service

This Privacy Policy is part of and should be read in conjunction with our Terms of Service, which govern your use of the Platform.

12.2 Regulatory Authority

If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.